All orders will receive full tracking information via email and/or SMS text. Please allow 1-3 business days for your order to be processed (not including weekends or holidays).  If you do not see the email in your inbox, please check your spam folder. 

 All US orders are shipped through USPS First Class and should arrive to you within 1- 3 business days after your order has been processed. 

PRETTY 24SVN is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.